Overview

Uphold is a digital finance platform for buying, selling, and holding cryptocurrencies, fiat currencies, and other assets. Signing in to Uphold securely is the first step to managing your portfolio. This guide explains the standard login flow, common issues and fixes, two-factor authentication (2FA), and account recovery options.

How to sign in to Uphold

  1. Open the Uphold website or mobile app.
  2. Click or tap Sign in (or Log in).
  3. Enter the email address associated with your Uphold account.
  4. Type your password. If you use Single Sign-On (SSO) with Google/Apple, select that provider instead.
  5. If enabled, complete Two-Factor Authentication (2FA) using an authenticator app or SMS code.
  6. After verification you’ll be taken to your dashboard.

Tip: Use a password manager to store long, unique passwords — it prevents typos and improves security.

Troubleshooting common login problems

“Incorrect email or password”
Double-check email spelling and password entry. If you can’t recall your password, use the Forgot password link to reset it via email.
“Login blocked” or suspicious activity detected
Uphold may temporarily block access if it detects unusual sign-in attempts. Check email for instructions from Uphold and follow their security prompts.
2FA codes not accepted
Ensure the time on your device is correct (authenticator apps require accurate device time). If you lost your 2FA device, use your recovery codes or follow account recovery steps below.
Verification email not received
Check spam/junk folders and confirm your email provider isn’t blocking messages. If still missing, try resending the verification email or contact Uphold support.

Two-Factor Authentication (2FA)

Enabling 2FA is strongly recommended. Uphold supports authenticator apps (Google Authenticator, Authy) and sometimes SMS. Use an authenticator app when possible — it’s more secure than SMS.

If you need to reset 2FA: locate your backup/recovery codes created during setup. If those are unavailable, contact Uphold support and be prepared to verify your identity with ID documents — the process can take time for security checks.

Account recovery & locked accounts

If you cannot access your account, use the platform’s account recovery options: password reset, email verification, or support ticket. Provide any requested ID and account details to expedite verification. Keep records of communication and respond promptly to support requests.

Security best practices

  • Enable 2FA with an authenticator app.
  • Use a unique, strong password stored in a reputable password manager.
  • Beware of phishing emails — verify sender addresses and never share verification codes.
  • Keep your recovery codes and backup email secure and offline if possible.

Quick FAQ

Q: Can I sign in with Google or Apple?
A: Yes — Uphold supports SSO through certain providers; choose the appropriate option on the sign-in screen.

Q: What if I don’t receive reset emails?
A: Check spam folders and ensure your email provider is not blocking messages from Uphold. Contact support if issues persist.

Need more help? Visit the Uphold Help Center or contact Uphold support through the app. Always verify contact links to avoid phishing. © Uphold Login Guide